Refund policy

Due to the intimate nature of our products, we can only take back our IOBA intimate products unopened and unused within 30 days of purchase. Please contact service[at]iobatoys.com if you have any questions about your return, as we strive to work with all of our customers to find the right solution. All shipping charges are non-refundable. Because of the nature of our products we can't restock any products. But we offer a refund in the form of an online shop credit system. Credits are for the price of the product and do not include the cost of shipping. We do not offer cash-back refunds. Online store credits never expire. All returns must be approved. Our products can only be returned in the event of a defect caused by faulty workmanship or materials, which are covered by the IOBA Lifetime Warranty.